Frequently Asked Questions
1. How can I place an order on Weixin Qilin?
Simply browse our products, add your favorite items to the cart, and proceed to checkout. You can place an order as a guest or by creating an account for easier tracking and faster checkout next time.
2. Do I need to create an account to shop?
No, you can checkout as a guest. However, we recommend creating an account to view order history, track shipments, and manage your saved addresses at My Account.
3. What payment methods do you accept?
We accept secure online payments through major credit/debit cards and other available options displayed during checkout. All transactions are encrypted to ensure your safety.
4. How long will it take to receive my order?
Delivery times depend on your location and the shipping method selected. You can view estimated delivery windows on our Shipping Policy page.
Once your order is shipped, we’ll send you a tracking number via email so you can follow your package in real time.
5. How can I track my order?
You can track your order anytime by visiting My Orders. Enter your login details or order number to see the latest shipping updates.
6. What if I entered the wrong shipping address?
Please contact us as soon as possible at [email protected]. If your order has not yet been shipped, we can update the address. Unfortunately, once a parcel is dispatched, we are unable to modify the destination.
7. Can I modify or cancel my order?
Orders can only be changed or canceled before they are shipped. Please reach out immediately after placing your order for any modifications.
8. What is your return and refund policy?
We gladly accept returns for defective or incorrect products. To learn more about eligibility and process, please see our Refund and Returns Policy.
9. What should I do if I receive a damaged item?
Please contact our support team within 7 days of receiving your package. Include your order number and clear photos of the damaged product, and we’ll assist you right away.
10. Do you offer international shipping?
Yes, we ship internationally to most countries. Shipping rates and delivery times vary depending on your destination.
11. Are your products authentic and high quality?
Absolutely. Every product sold at Weixin Qilin is carefully sourced and quality-checked. We are committed to offering genuine items that meet international quality standards.
12. How do I contact customer service?
You can reach us anytime via email at [email protected], or through our Contact Us page.
13. Where are you located?
Our company is based in Shanxi Province, China:
No. 259, Yanjiahe Village, Jidian Town, Huguan County, Changzhi City.