Shipping Policy

Thank you for shopping with Weixin Qilin. Each lighting fixture in our collection is carefully packaged and shipped to ensure it reaches you in perfect condition. This Shipping Policy outlines how we handle orders, delivery times, and related information so you can shop with confidence.

1. Order Processing Time

Once an order is placed, our team immediately begins quality checking, packaging, and preparing it for shipment. Most orders are processed within 2–4 business days before dispatch. Please note that during high-demand periods or promotional events, processing may take slightly longer.

Every order undergoes a full inspection to ensure your lighting piece is shipped securely and free from defects before it leaves our facility.

2. Shipping Methods & Estimated Delivery

We work with reliable logistics partners to deliver safely to most international destinations. Standard delivery times are as follows:

Standard Shipping: 8–15 business days after dispatch
Expedited Shipping: 5–8 business days (available for select regions)

Estimated delivery times may vary depending on your location and customs clearance. Remote areas or regions with restricted logistics access may experience slightly longer transit times.

3. Shipping Fees

Shipping costs are calculated at checkout based on your location and the total weight or dimensions of your order. Orders over a certain amount may qualify for free standard shipping, which will be clearly indicated during checkout.

4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor delivery progress. You can also view your order status anytime by logging into your account at My Orders.

5. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by your local government. These charges are the responsibility of the recipient and are not included in the product or shipping prices displayed on our website.

We recommend contacting your local customs office for more details about applicable fees before placing your order.

6. Damaged or Lost Packages

We take every precaution to ensure safe delivery. However, if your package arrives damaged or does not arrive within the expected timeframe, please contact our support team at [email protected] within 7 days of delivery (or the expected delivery date).

Our customer care team will assist you promptly with replacement or resolution options after verification with the courier.

7. Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before submitting your order. We cannot be held responsible for delays or losses caused by incorrect or incomplete information provided during checkout.

8. Multiple Shipments

Depending on product availability, we may ship your order in multiple parcels to ensure faster delivery. Each package will have its own tracking number, and you will receive notifications for each shipment.

9. Delivery Delays

While we do everything possible to deliver orders on time, unforeseen events such as weather conditions, customs inspections, or logistical delays may occasionally affect delivery schedules. We appreciate your understanding in such cases.

10. Contact Us

If you have any questions or concerns regarding your shipment, please feel free to reach out to our customer service team. We’re always happy to assist you with order updates or any delivery-related inquiries.

For all shipping inquiries, please contact us at [email protected] — our team is dedicated to ensuring your lighting experience is seamless from order to installation.