At Weixin Qilin, we handle shipping with the same reverence and care that we dedicate to every product. Each order is a personal story, and it is our responsibility to ensure your chosen objects reach you safely, securely, and with serenity.

Processing Times

Once an order is confirmed, we begin preparation within 1–3 business days. Each item is carefully inspected, wrapped, and secured using protective packaging inspired by traditional Chinese parcel art — understated yet elegant.

During festive seasons or high-demand periods, processing may take slightly longer. We appreciate your patience, knowing that great care takes time.

Shipping Methods & Delivery Estimates

We offer both Standard and Express international shipping options.

• Standard Shipping: 5–10 business days

• Express Shipping: 2–5 business days

Delivery timelines may vary depending on your region and local postal services. While we partner with reliable carriers, unexpected factors such as customs clearance or weather events may affect arrival times.

Shipping Fees

Shipping costs are calculated based on the destination, weight, and size of your order. All applicable fees will be clearly displayed at checkout. Occasionally, we offer free shipping promotions during festivals or product launches — be sure to check our homepage for announcements.

Packaging & Cultural Presentation

We do not use excessive plastic or generic fillers. Instead, our packaging honors traditional Chinese wrapping aesthetics — combining eco-responsibility with symbolic gestures such as red paper linings, cloud motifs, or poetic inserts for select items.

We encourage customers to repurpose or recycle our packaging where possible.

Tracking Information

Once your order is shipped, you will receive a tracking number via email. You can follow the progress of your delivery through the carrier’s official website or via the link provided.

If you have not received a tracking email after 3 business days, please check your spam folder or contact us at [email protected].

Customs & Import Duties

Please note that customs regulations vary by country. You may be responsible for import taxes or duties charged by your local authorities. We are not responsible for delays or fees incurred during customs clearance, but we are happy to assist with relevant documentation if needed.

Delivery Concerns

If your item arrives damaged or is delayed significantly beyond the expected delivery window, we encourage you to reach out to us directly. We treat every concern with care and will work with you to resolve issues fairly and efficiently.

Incorrect Shipping Information

Please double-check your shipping address before confirming your order. Weixin Qilin is not liable for deliveries made to incorrectly provided addresses. If a package is returned to us, we can arrange reshipment — additional fees may apply.

Thank you for trusting us to bring the beauty of Chinese artistry into your space.